ACFWS

Performance Improvement Programme:

This two-day (12 hour) long programme provides delegates with the knowledge to improve profit performance through customer service. Delegates learn about customer service, upselling and how to get the best from the customer to improve the bottom line. The cost of £200 per delegate (£400 for non-members) is subsidised by the Academy of Food & Wine and is aimed at supervisors and managers, with a view to them imparting this knowledge to the rest of their team.