ACFWS

Staff Development

Attracting New Staff

For School Leavers
Traineeships
National Traineeships have been developed by employers, for employers. We can help you recruit and train 16 and 17 year olds providing a broad, work-based training programme leading to nationally recognised qualifications. The cost of training, S/NVQ assessments at Levels 1 and 2 and administration are funded by government. Pay levels are agreed when you take on a National Trainee as well as the training and development plan.

For New Staff
Induction Course
Our comprehensive, 30-hour, self-study pack helps new staff quickly get to grips with the fundamental basics of:

• customer service
• communications
• hygiene
• team working
• safety

Ideal for those with no previous experience of your organisation, specifically, or work in the tourism hospitality industry, generally.

Skill Build Seminars
Sharpen the skills of your staff, and increase sales through these highly successful FREE one-day events. There are practical demonstrations by leading industry experts, 'hands on' opportunities for practical skill development and a comprehensive training guide to take away. Complete the enquiry form for more details and schedule of events.

For Existing Staff
Modern Apprenticeships
Based on the HTF’s award winning framework, Modern Apprenticeships offers a work-based route to help you attract and train 16-19 year olds to gain a nationally recognised qualification at S/NVQ Level 3 at little or no cost to you as the employer. You can select from the following apprenticeship routes:

• Customer Service
• Reception
• Restaurant
• Hospitality Quick Service
• Pub plus
• Housekeeping
• Hospitality Services

The programme comes complete with self-study materials and workplace assessment.

Self Study Training Packs
A new range of skill development kits for front line staff.
There are four types of pack: