ACFWS

Academy Advantage Masterclasses

In conjunction with the UK Guild of Restaurant Service and the UK Guild of Wine Service this series of masterclasses meets the need for short, sharp and effective bite-sized training.

• We provide focussed learning in 90-minute bite-sized sessions at a fraction of the cost usually associated with this sort of training.
• Our courses aim to equip delegates with skills they can put into action immediately.
• We run our courses at times that suit the busy, on-trade professional.
• Our Advantage presenters are passionate about their topics and offer a wealth of knowledge, often gained from years of experience on the ‘front-line’.
• Subjects include a number of topics aimed at helping you increase your average spend in this time of economic uncertainty.

Masterclass topics include:

• Upselling – How to maximise your average spend without upsetting the customer
• Building and Motivating a Team – Make the most of your existing assets
• First Impressions Count – Improve your customer service
• The Seven P’s – The Service Marketing Mix – use it right to boost your sales
• Charm School – Conflict resolution and how to deal with customer issues

The Current series of 90 minute masterclasses aimed at the on-trade, from the Academy of Food & Wine are being held on the following dates.

TBC– 3.30pm – 5pm, Brown’s Courtrooms, St Martin’s Lane, London
Upselling – How to maximise your average spend without upsetting the customer

TBC– 3.30pm – 5pm, Brown’s Courtrooms, St Martin’s Lane, London
Building and Motivating a Team – Make the most of your existing assets

TBC– 3.30pm – 5pm, Brown’s Courtrooms, St Martin’s Lane, London
First Impressions Count – Improve your customer service

TBC– 3.30pm – 5pm, Brown’s Courtrooms, St Martin’s Lane, London
The Seven P’s – The Service Marketing Mix – use it right to boost your sales

TBC– 3.30pm – 5pm, Brown’s Courtrooms, St Martin’s Lane, London
Charm School – Conflict resolution and how to deal with customer issues

Price per delegate: £40 for members; £80 for non-members.

If you or your staff are interested in learning how to sell and serve wine, please contact Helen on 020 8661 4642 for a booking form.

Places for these courses will go fast so don’t hesitate – Book now!