To learn more please see our Events pages for details of forthcoming Masterclasses with Fred Sirieix.
The Art of Service board game is a training tool for restaurant and hotel owners, F&B directors and hospitality lecturers. It embodies the very essence of what hospitality and service are about and shows how to achieve quality and excellence in your organisation. It’s a fun, creative, participative and powerful training tool that covers all there is to know about the business. Suitable for staff at all levels it will help you to deliver the highest standards, consistently and continuously. But feel free to modify and adapt the game to suit your business. It is recommended that you do. The Art of Service is universal, but you also want to do it ‘your’ way.
Essentially, this training tool is about the people in your business – how they perform and how they represent you and what your business stands for. One of the main goals of the game is to align each individual with the organisation as a whole. All staff need to understand their own role (where it starts and ends) and the role of every other person in the organisation.
The game is in two parts. First is a simple Pairing Game to introduce basic concepts: business vision, mission, objectives and values – and Ten Golden Rules of Service. You will know what you want your business to achieve, how you will go about it and how you will measure success. But it is vital to convey your vision, absolutely clearly, to your staff so that they know what is expected of them. The game provides the perfect platform for this communication.
In the second and main part – The Restaurant Game – participants follow the traditional guest journey, from the moment a guest books to the moment he or she leaves the restaurant. Issues such as staff skills and knowledge, as well as those beliefs and attitudes required for success, are all addressed. Above all the experience ‘raises the bar’ by teaching staff exactly how to meet guest’s expectations as well as helping management to get the best out of their staff. The Art of Service provides an inspired and creative approach to learning and an effective way, at any time, to evaluate and measure success.
To summarise, The Art of Service is about
Enjoy the game, and may you all become masters of The Art of Service!
ABOUT FRED SIRIEIX
Fred Sirieix is the General Manager at Galvin at Windows, the Michelin-starred restaurant on the 28th floor of the London Hilton on Park Lane, and was nominated for Manager of the Year in the 2010 Catey Awards. Fred co-hosted with Michel Roux jnr in the BBC2 series about service and hospitality, Michel Roux’s Service.
Fred has previously worked at Le Gavroche, La Tante Claire, Bluebird Gastronome, Sartoria, Brasserie Roux, to name but a few, and has led his team at Galvin at Windows to win awards such as Hotel Restaurant Team of the Year (Hotel Cateys 2007), Best Front of House (Tatler Awards 2007) and Best Hotel Bar (Imbibe Awards 2009).
Fred is passionate about training and staff development and set up the Galvin’s Chance charity, which gives disadvantaged young people opportunities to develop a front of house career, and the Galvin Cup, a mixology competition open to both professionals and hospitality students.
He is a keen runner and amateur boxer and his motto is ‘learn forever, enjoy life and make a difference’. His interests include philosophy, history, business and sports. He lives in Peckham with his partner Alex and their children, Andrea and Matteo-Lucien.