Michel Roux’s Service, Episode One: Tonight we met the eight raw recruits to be trained in front of house skills, with the aim of getting them a job at the end. None have worked in the industry before and none of them know anything about the industry. We begin with our eight recruits learning basic customer service skills and trying them out at Zizzi’s restaurant in Canary Wharf, serving over 100 covers in their first service. First though they meet Michel’s protégé Fred Sirieix, general manager, at London’s Galvin at Windows (pictured below).
Find out more about front of house by clicking on the links below…
- Video blog: Fred Sirieix from Galvin at Windows on the importance of image and attitude
- Download a career fact sheet: Waiter
- Download an advice sheet: Carry plates in your hand
- AFWS: your questions answered
- Find out more about AFWS training
- Click here to read blogs from Fred Sirieix and Helen Jones of Zizzi’s
- AFWS training video: greeting and seating guests
Can the eight recruits learn enough in two months to become front-of-house professionals? Have they all got what it takes? Post your views on the programme in the box below…
