Peter Avis of Babylon Restaurant at the Roof Gardens, AFWS UK Restaurant Manager of the Year for 2009, answers our questions on how to deal with mistakes Q: What should you do if you find someone has double-booked and there is nowhere for the guests to eat? Peter Avis: You really have to think on […]
Tag Archives: service
Video blog: David Morgan-Hewitt on what makes great service
Video blog: The Goring’s David Morgan-Hewitt on what makes great service
Posted in Academy Blog, As Seen On TV
Also tagged academy of food and wine service, david morgan hewitt, front of house, Michel roux's service
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Video blog: Peter Avis, 2009 Restaurant Manager of the Year on making a customer feel special
Video blog: Peter Avis on making your customers feel special
Posted in Academy Blog, As Seen On TV
Also tagged babylon, career in front of house, front of house, front of house training, Michel roux's service, peter avis
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Blog: Helen Jones, head of Zizzi Restaurants, on how front-of-house is done the Italian way!
Zizzi restaurants are run the Italian way – passionate and homely with a little flair. Each one’s a bit different in character, architecture, age and feel; think Robert De Niro with a regional accent. Whatever your position, something you can always be assured of is a warm welcome. We know it’s the teams who make […]
Posted in Academy Blog
Also tagged academy of food and wine service, front of house, michel roux, Michel roux's service, sommelier, waiter, zizzis
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