In Episode Three the focus for the seven remaining trainees turns to special occasions and learning how to make the customer feel special. The trainees get to make one couple’s day very special, performing service on their wedding day with Heathcotes outside catering division. How will they cope under the pressure? Have they learnt enough to get them through? Michel then takes them to wag country – Alderley Edge in Cheshire – to upmarket brasserie London Road, owned by Paul Heathcote, where customers regularly pay £500 for a bottle of wine.
Find out more…
- Watch our video blog: Babylon’s Peter Avis on making your customers feel special
- Download a career fact sheet: Bar Manager
- Read the interview: UK Restaurant Manager of the Year David Hennigan
- Download a training sheet: Serving with a spoon and fork
- AFWS: your questions answered
- Find out more about AFWS training
- AFWS training video: taking an order
What did you think of Michel Roux’s Service? Let us a comment in the box below….
