In Episode Three the focus for the seven remaining trainees turns to special occasions and learning how to make the customer feel special. The trainees get to make one couple’s day very special, performing service on their wedding day with Heathcotes outside catering division. How will they cope under the pressure? Have they learnt enough […]
Tag Archives: sommelier
Video blog: Hotel du Vin’s Ronan Sayburn on being a sommelier
Blog: AFWS’s Nick Scade discusses why good FOH training is so vital
Front-of-house is a fantastic sector to work in – it’s people-based, fast-moving and offers employees the opportunity to progress very quickly if they are motivated and have the right skills. Finding and retaining good people is always difficult, and I believe part of the solution lies in investing in staff training. This will not only […]
Michel Roux’s Service: Episode Two
In Episode Two of Michel Roux’s Service the eight trainees move to Birmingham to see the running one of the city’s finest curry houses, Itihass, where owner Raj Rana treats customers like family. But before moving to Birmingham Michel takes his trainees to a workman’s café The Regency in London’s Victoria, where owner Claudia Perotti […]
Blog: Helen Jones, head of Zizzi Restaurants, on how front-of-house is done the Italian way!
Zizzi restaurants are run the Italian way – passionate and homely with a little flair. Each one’s a bit different in character, architecture, age and feel; think Robert De Niro with a regional accent. Whatever your position, something you can always be assured of is a warm welcome. We know it’s the teams who make […]
Press release: TV programme offers fantastic chance to boost profile of front-of-house, says Academy
The Academy of Food and Wine Service (AFWS), the UK’s professional body for front-of-house, will be providing a host of service-related career information, advice sheets and training packs on its newly launched website to coincide with the screening of a new series on front-of-house, Michel Roux’s Service. The series, hosted by Le Gavroche’s Michel Roux […]
Press release: Gerard Basset becomes world’s best sommelier
Gerard Basset MW, MS, one of the UK’s best known sommeliers, owner of Hotel TerraVina in Hampshire and technical director of the Academy of Food & Wine, has been crowned the World’s Best Sommelier. Gerard beat 53 sommeliers in the competition, organised by the Association de la Sommellerie Internationale (ASI) and held this week in […]

