The great restaurant managers in the history of the hospitality industry have primarily been great hosts – individuals capable of understanding their guests’ needs, moods and feelings. The host must try to satisfy his guests’ requests at any cost. The hospitality industry is predominantly a people industry, and the most important qualities needed in a […]
Category Archives: Academy Blog
Video blog: David Morgan-Hewitt on what makes great service
Video blog: The Goring’s David Morgan-Hewitt on what makes great service
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Tagged academy of food and wine service, david morgan hewitt, front of house, Michel roux's service, service
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Guest blog: Bovey Castle’s Jeremy Rata on why service should not mean servility
Former chairman of the Academy of Food and Wine Service Jeremy Rata laments the low reputation of front-of-house service in British culture MANAGING DIRECTOR of the luxury Bovey Castle hotel Jeremy Rata does not come across as somebody who could ever be described as servile. And yet the former head of the Academy of Food […]
Interview blog: Restaurant critic Richard Harden on his view of what makes good service
Restaurant reviewer Richard Harden of Harden’s Guides tells the Academy of Food and Wine Service that the standard of a restaurant’s front-of-house service is as important as the quality of its food. Q: Richard, you have been reviewing restaurants since the early 1990s – how has front-of-house service evolved in that time? Richard Harden: I […]
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Tagged blog, front of house, Michel roux's service, richard harden, what makes good service
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Interview: UK Restaurant Manager of the Year David Hennigan on making guests feel special
David Hennigan, the 2010 UK restaurant manager of the year, sums up excellent hospitality as ‘creating memories’ for diners. When a honeymooning Australian couple visited David Hennigan’s The Crown at Whitebrook as part of their tour of the best restaurants in the UK, they were treated to such outstanding front-of-house service that they told Hennigan: […]
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Tagged academy of food and wine service, david hennigan, front of house, michel roux, Michel roux's service, training, uk restaurant manager of the year
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Video blog: Peter Avis, 2009 Restaurant Manager of the Year on making a customer feel special
Video blog: Peter Avis on making your customers feel special
Also posted in As Seen On TV
Tagged babylon, career in front of house, front of house, front of house training, Michel roux's service, peter avis, service
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Blog: Zoe Adjey, food and beverage lecturer at Westminster College, discusses food and beverage education in colleges
Chefs in the last decade have become superstars, names who we know, showing us dishes that we can replicate in our homes with just a little time and skill. This has been both a powerful and positive influence on our industry and on the colleges who train the future stars for our Industry. Waiting in […]
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Tagged food and beverage, food and beverage education, westminster college, zoe adjey
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Blog: Itihaas owner Raj Rana on pursuing a career in hospitality
Birmingham’s Itihaas restaurant, whose owner Raj Rana had no previous catering experience, has been described as a “testament of India’s greatness”. And with customer service that is regarded as high level as the “Maharaja”, Raj Rana talks to the Academy of Food and Wine Service about his experience. Q. You first came into the restaurant […]
Blog: AFWS’s Nick Scade discusses why good FOH training is so vital
Front-of-house is a fantastic sector to work in – it’s people-based, fast-moving and offers employees the opportunity to progress very quickly if they are motivated and have the right skills. Finding and retaining good people is always difficult, and I believe part of the solution lies in investing in staff training. This will not only […]
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Tagged academy of food and wine service, front of house, Nick Scade, sommelier, training, waiter
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