David Hennigan, the 2010 UK restaurant manager of the year, sums up excellent hospitality as ‘creating memories’ for diners. When a honeymooning Australian couple visited David Hennigan’s The Crown at Whitebrook as part of their tour of the best restaurants in the UK, they were treated to such outstanding front-of-house service that they told Hennigan: […]
Tag Archives: academy of food and wine service
Interview: UK Restaurant Manager of the Year David Hennigan on making guests feel special
Posted in Academy Blog, As Seen On TV
Also tagged david hennigan, front of house, michel roux, Michel roux's service, training, uk restaurant manager of the year
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Michel Roux’s Service: Episode Three
In Episode Three the focus for the seven remaining trainees turns to special occasions and learning how to make the customer feel special. The trainees get to make one couple’s day very special, performing service on their wedding day with Heathcotes outside catering division. How will they cope under the pressure? Have they learnt enough […]
Posted in As Seen On TV
Also tagged babylon restaurant, careers in front of house, front of house, michel roux, Michel roux's service, peter avis, scholarship, sommelier, waiter
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2011 UK Sommelier of the Year: deadline for entries extended
The Academy of Food and Wine Service has extended the entry deadline for its 2011 Champagne Piper-Heidsieck UK Sommelier of the Year competition to 28 January and the first round questionnaire until 23 February. Entries to the competition are invited from professional sommeliers and wine waiters from any style of establishment including fine dining restaurants, […]
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Also tagged academy of food and wine, entry deadline, entry form, sommelier of the year
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Blog: Itihaas owner Raj Rana on pursuing a career in hospitality
Birmingham’s Itihaas restaurant, whose owner Raj Rana had no previous catering experience, has been described as a “testament of India’s greatness”. And with customer service that is regarded as high level as the “Maharaja”, Raj Rana talks to the Academy of Food and Wine Service about his experience. Q. You first came into the restaurant […]
Posted in Academy Blog
Also tagged front of house, front of house training, itihaas, itihaas birmingham, Michel roux's service
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Video blog: Hotel du Vin’s Ronan Sayburn on being a sommelier
Posted in Academy Blog
Also tagged front of house, Michel roux's service, ronan sayburn, sommelier
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Blog: AFWS’s Nick Scade discusses why good FOH training is so vital
Front-of-house is a fantastic sector to work in – it’s people-based, fast-moving and offers employees the opportunity to progress very quickly if they are motivated and have the right skills. Finding and retaining good people is always difficult, and I believe part of the solution lies in investing in staff training. This will not only […]
Posted in Academy Blog
Also tagged front of house, Nick Scade, sommelier, training, waiter
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Michel Roux’s Service: Episode Two
In Episode Two of Michel Roux’s Service the eight trainees move to Birmingham to see the running one of the city’s finest curry houses, Itihass, where owner Raj Rana treats customers like family. But before moving to Birmingham Michel takes his trainees to a workman’s café The Regency in London’s Victoria, where owner Claudia Perotti […]
Posted in As Seen On TV
Also tagged academy of food and wine, front of house, Michel roux's service, restaurants, sommelier, training, waiter
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Michel Roux’s Service: Episode One
Michel Roux’s Service, Episode One: Tonight we met the eight raw recruits to be trained in front of house skills, with the aim of getting them a job at the end. None have worked in the industry before and none of them know anything about the industry. We begin with our eight recruits learning basic […]
Posted in As Seen On TV
Also tagged bbc2, fred sirieix, front of house, michel roux, Michel roux's service, tv programme
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Blog: Helen Jones, head of Zizzi Restaurants, on how front-of-house is done the Italian way!
Zizzi restaurants are run the Italian way – passionate and homely with a little flair. Each one’s a bit different in character, architecture, age and feel; think Robert De Niro with a regional accent. Whatever your position, something you can always be assured of is a warm welcome. We know it’s the teams who make […]
Posted in Academy Blog
Also tagged front of house, michel roux, Michel roux's service, service, sommelier, waiter, zizzis
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Press release: TV programme offers fantastic chance to boost profile of front-of-house, says Academy
The Academy of Food and Wine Service (AFWS), the UK’s professional body for front-of-house, will be providing a host of service-related career information, advice sheets and training packs on its newly launched website to coincide with the screening of a new series on front-of-house, Michel Roux’s Service. The series, hosted by Le Gavroche’s Michel Roux […]
Posted in News Releases
Also tagged bbc tv programme on service, front of house, michel roux, Michel roux's service, sommelier, tv programme
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