Video blog: The Goring’s David Morgan-Hewitt on what makes great service
Tag Archives: front of house
Video blog: David Morgan-Hewitt on what makes great service
Posted in Academy Blog, As Seen On TV
Also tagged academy of food and wine service, david morgan hewitt, Michel roux's service, service
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Guest blog: Bovey Castle’s Jeremy Rata on why service should not mean servility
Former chairman of the Academy of Food and Wine Service Jeremy Rata laments the low reputation of front-of-house service in British culture MANAGING DIRECTOR of the luxury Bovey Castle hotel Jeremy Rata does not come across as somebody who could ever be described as servile. And yet the former head of the Academy of Food […]
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Also tagged academy of food and wine service, bovey castle, front of house training, jeremy rata, Michel roux's service
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Michel Roux’s Service: Episode Four
In Episode Four the trainees are immersed in the world of the five star country house hotel at Bovey Castle, Devon, under the watchful eye of general manager Jeremy Rata (pictured below), the Academy of Food and Wine Service’s former chairman. The trainees have to provide service that causes many of them to question whether […]
Interview blog: Restaurant critic Richard Harden on his view of what makes good service
Restaurant reviewer Richard Harden of Harden’s Guides tells the Academy of Food and Wine Service that the standard of a restaurant’s front-of-house service is as important as the quality of its food. Q: Richard, you have been reviewing restaurants since the early 1990s – how has front-of-house service evolved in that time? Richard Harden: I […]
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Also tagged blog, Michel roux's service, richard harden, what makes good service
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Interview: UK Restaurant Manager of the Year David Hennigan on making guests feel special
David Hennigan, the 2010 UK restaurant manager of the year, sums up excellent hospitality as ‘creating memories’ for diners. When a honeymooning Australian couple visited David Hennigan’s The Crown at Whitebrook as part of their tour of the best restaurants in the UK, they were treated to such outstanding front-of-house service that they told Hennigan: […]
Posted in Academy Blog, As Seen On TV
Also tagged academy of food and wine service, david hennigan, michel roux, Michel roux's service, training, uk restaurant manager of the year
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Video blog: Peter Avis, 2009 Restaurant Manager of the Year on making a customer feel special
Video blog: Peter Avis on making your customers feel special
Posted in Academy Blog, As Seen On TV
Also tagged babylon, career in front of house, front of house training, Michel roux's service, peter avis, service
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Michel Roux’s Service: Episode Three
In Episode Three the focus for the seven remaining trainees turns to special occasions and learning how to make the customer feel special. The trainees get to make one couple’s day very special, performing service on their wedding day with Heathcotes outside catering division. How will they cope under the pressure? Have they learnt enough […]
Blog: Itihaas owner Raj Rana on pursuing a career in hospitality
Birmingham’s Itihaas restaurant, whose owner Raj Rana had no previous catering experience, has been described as a “testament of India’s greatness”. And with customer service that is regarded as high level as the “Maharaja”, Raj Rana talks to the Academy of Food and Wine Service about his experience. Q. You first came into the restaurant […]
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Also tagged academy of food and wine service, front of house training, itihaas, itihaas birmingham, Michel roux's service
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Video blog: Hotel du Vin’s Ronan Sayburn on being a sommelier
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Also tagged academy of food and wine service, Michel roux's service, ronan sayburn, sommelier
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Blog: AFWS’s Nick Scade discusses why good FOH training is so vital
Front-of-house is a fantastic sector to work in – it’s people-based, fast-moving and offers employees the opportunity to progress very quickly if they are motivated and have the right skills. Finding and retaining good people is always difficult, and I believe part of the solution lies in investing in staff training. This will not only […]
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Also tagged academy of food and wine service, Nick Scade, sommelier, training, waiter
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