Episode Eight – the final. Before their final service at Michel’s own restaurant Le Gavroche, he seeks the approval of the man who most respects – his father – Albert Roux – at semi-final day at Wimbledon where guests pay up to £5,000 a ticket for lunch and centre court tickets. The service is overseen […]
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Michel Roux’s Service: Episode Seven
In Episode Seven the penultimate challenge for the seven trainees is bespoke celebrity dining where the demands of the client can be exacting, and where budgets know no bounds. To assist with getting his trainees to understand the rigours of celebrity dining Michel brings on board Peter Avis from Kensington Roof Gardens and top UK […]
Michel Roux’s Service: Episode Six
In Episode Six the trainees confront the holy grail – Paris and a two starred Michelin restaurant Lassere where tradition and formality can be overwhelming. Before arriving in Paris, top UK sommelier Ronan Sayburn takes the trainees to Pommery champagne to understand terroir, matching food and wines and to acquaint them with the French culture […]
Posted in As Seen On TV
Also tagged academy of food and wine service, front of house, Michel roux's service, tv programme, waiter
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Michel Roux’s Service: Episode Five
Episode five sees the trainees return to London to step into the world of fine dining. But first they must learn the theatre of service – carving, serving, even cooking at the table. The recruits train at The Ritz with Simon Girling cooking crepe suzettes and Simpsons on the Strand with Gerry Rae, carving beef, […]
Michel Roux’s Service: Episode Four
In Episode Four the trainees are immersed in the world of the five star country house hotel at Bovey Castle, Devon, under the watchful eye of general manager Jeremy Rata (pictured below), the Academy of Food and Wine Service’s former chairman. The trainees have to provide service that causes many of them to question whether […]
Interview: UK Restaurant Manager of the Year David Hennigan on making guests feel special
David Hennigan, the 2010 UK restaurant manager of the year, sums up excellent hospitality as ‘creating memories’ for diners. When a honeymooning Australian couple visited David Hennigan’s The Crown at Whitebrook as part of their tour of the best restaurants in the UK, they were treated to such outstanding front-of-house service that they told Hennigan: […]
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Also tagged academy of food and wine service, david hennigan, front of house, Michel roux's service, training, uk restaurant manager of the year
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Michel Roux’s Service: Episode Three
In Episode Three the focus for the seven remaining trainees turns to special occasions and learning how to make the customer feel special. The trainees get to make one couple’s day very special, performing service on their wedding day with Heathcotes outside catering division. How will they cope under the pressure? Have they learnt enough […]
Michel Roux’s Service: Episode One
Michel Roux’s Service, Episode One: Tonight we met the eight raw recruits to be trained in front of house skills, with the aim of getting them a job at the end. None have worked in the industry before and none of them know anything about the industry. We begin with our eight recruits learning basic […]
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Also tagged academy of food and wine service, bbc2, fred sirieix, front of house, Michel roux's service, tv programme
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Blog: Helen Jones, head of Zizzi Restaurants, on how front-of-house is done the Italian way!
Zizzi restaurants are run the Italian way – passionate and homely with a little flair. Each one’s a bit different in character, architecture, age and feel; think Robert De Niro with a regional accent. Whatever your position, something you can always be assured of is a warm welcome. We know it’s the teams who make […]
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Also tagged academy of food and wine service, front of house, Michel roux's service, service, sommelier, waiter, zizzis
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Press release: TV programme offers fantastic chance to boost profile of front-of-house, says Academy
The Academy of Food and Wine Service (AFWS), the UK’s professional body for front-of-house, will be providing a host of service-related career information, advice sheets and training packs on its newly launched website to coincide with the screening of a new series on front-of-house, Michel Roux’s Service. The series, hosted by Le Gavroche’s Michel Roux […]
